OPTIMIZATION OF THE COLLECTING BUSINESS PROCESS FOR EXPRESS DELIVERY SERVICES USING THE BUSINESS PROCESS IMPROVEMENT (BPI) METHOD AT GERAI BERSAMA ASPERINDO MULTIEKSPRES

Denies  Susanto; Agoes  Inarto

doi:10.53067/ije3.v5i1.346

Authors

Denies Susanto Politeknik STIA LAN Jakarta
Agoes Inarto Politeknik STIA LAN Jakarta

DOI:

https://doi.org/10.53067/ije3.v5i1.346

Keywords:

Optimization, Collecting Business Process, Express Delivery Services, Post, Business Process Improvement (BPI)

Abstract

In the postal sector, business process efficiency significantly affects customer satisfaction and company performance. Based on observations, several issues were identified in the collecting business process, such as data entry errors, ineffective and inefficient delivery handover processes, and the lack of integration in sales reconciliation, among others. These issues indicate that the collecting business process is not yet optimized. This study aims to optimize the collecting business process at Gerai Bersama Asperindo Multiekspres using the Business Process Improvement (BPI) method. The research method employed is a case study with a qualitative approach. Data collection techniques include document review, interviews, and observations. The data were analyzed using Business Process Management (BPM), outlined through the three phases of Business Process Improvement (BPI): organizing for improvement, understanding the process, and streamlining. In the organizing for improvement phase, Gerai Multiekspres focuses on service efficiency, error reduction, and customer satisfaction through task division, technology utilization, and continuous training. In the understanding the process phase, the collecting process at Gerai Multiekspres involves receiving goods, handover of shipments, and daily sales reconciliation and deposits, comprising a total of 22 activities. The main challenges include the prolonged transaction process, data entry errors, ineffective and inefficient delivery handovers, and manual reconciliation, which slow down operations. Streamlining simplifies the workflow by reducing non-value-adding activities and implementing automation to accelerate operational processes. The results of the study show that the implementation of BPI reduced the process time from 106 minutes to 67 minutes, reduced the number of activities from 22 to 10, and increased throughput efficiency from 71% to 76%.

Downloads

Download data is not yet available.

References

Abdussamad, Z. H. (2021). Metode Penelitian Kualitatif. Jakarta: Prenada Media.

Aditya, P. (2024). Evaluasi Proses Bisnis Pengajuan Sertifikasi Halal Produk Dengan Metode Business Process Improvement (BPI). https://repository.unsri.ac.id/141940.

Alexander, L. (2020). Usulan Perbaikan Proses Bisnis Pengiriman Kargo Dengan Metode Business Process Improvement (BPI) pada PT Dwi Upaya Sukses. http://e-journal.uajy.ac.id/id/eprint/22535.

Arrahma, P.I, et.al. (2020). Evaluasi dan Perbaikan Proses Bisnis Menggunakan Business Process Improvement (BPI) Pada Pelayanan Pencatatan Sipil (Studi Kasus: Dispendukcapil Kabupaten Blitar). Jurnal Pengembangan Teknologi Informasi dan Ilmu Komputer e-ISSN: 2548-964X Vol. 4, No. 11, November 2020, hlm. 4110-4115. http://j-ptiik.ub.ac.id.

Bagaskara, P.A., et.al. (2019). Analisis dan Perbaikan Proses Bisnis dengan menggunakan Metode Business Process Improvement (BPI) pada PT. Andynni Chitta Sejahtera. Jurnal Pengembangan Teknologi Informasi Dan Ilmu Komputer, Vol. 3, No. 8, Agustus 2019, hlm. 7635-7641. http://j-ptiik.ub.ac.id.

Bizagi. (2017). BPMN Guide Quick Start BPMN Guide-Bizagi BPM Recruitment and Selection. Bizagi-BPM.

Boleng, T.E., et.al. (2019). Evaluasi dan Perbaikan Proses Bisnis Menggunakan Business Process Improvement (BPI) (Studi Kasus: Bidang Komunikasi, Dinas Komunikasi Dan Informatika Kota Batu). Jurnal Pengembangan Teknologi Informasi Dan Ilmu Komputer, Vol 3 No 2 (2019): Februari 2019, 1771–1776. http://j-ptiik.ub.ac.id.

Bungin, B. (2007). Penelitian Kualitatif: Komunikasi, Ekonomi, Kebijakan Publik, dan Ilmu Sosial Lainnya. Jakarta: Kencana Prenada Media Group.

Fahrizal, I., et.al. (2018). Analisis dan Perbaikan Proses Bisnis Menggunakan Metode Business Process Improvement (BPI) Framework (Studi Kasus Bidang Pengembangan Produk Pariwisata Dinas Pariwisata Kota Batu). Jurnal Pengembangan Teknologi Informasi Dan Ilmu Komputer, 2 (12), 6475–6484. Vol 2 No 12 (2018): Desember 2018. http://j-ptiik.ub.ac.id.

Fikry, M.D. (2021) Implementasi Business Process Reengineering Untuk Meminimalisir Keluhan Pelanggan. Undergraduate Thesis, UIN Sunan Ampel Surabaya. http://digilib.uinsa.ac.id/49137/

Fitriana, D.N., et.al. (2021). Implementasi Business Process Improvement Menggunakan Pendekatan Lean Management. SYSTEMIC: Information System and Informatics Journal. (Vol 7 No 1-Agustus 2021), 25-36. https://doi.org/10.29080/systemic.v7i1.1308.

Gantini, T., Wijaya. (2021). Rekayasa Proses Bisnis Layanan Pengiriman Paket. Jurnal Teknik Informatika dan Sistem Informasi Volume 7 Nomor 2 Agustus 2021. https://doi.org/10.28932/jutisi.v7i2.3485.

Harrington, H. J. (1991). Business Process Improvement: The Breakthrough Strategy For Total Quality, Productivity, and Competitiveness. New York: Mc Graw-Hill, Inc.

Herawati, T.N., et.al. (2024). Perancangan Usulan Perbaikan Proses Bisnis Untuk Meningkatkan Efisinesi Waktu Proses Dispatch Kargo Dengan Menggunakan Metode Business Process Improvement (BPI). e-Proceeding of Engineering: Vol.11, No.3 Juni 2024 | Page 3042.

Hidayat, F.S., et.al. (2024). Perbaikan Proses Bisnis Dengan Menggunakan Metode Business Process Improvement Pada Konveksi Pager Kaos. Jurnal Ilmiah Wahana Pendidikan, Maret 2024, 10 (6), 309-321.

http://www.asperindo.id. 2024. Profile Organisasi ASPERINDO. Di akses pada 20 September 2024. https://www.asperindo.id/tentang-kami/tentang-asperindo/

https://www.bizagi.com. 2024. Bizagi Modeler. Diakses pada 20 September 2024. https://www.bizagi.com/en/platform/modeler.

Indrajit, R. E., & Djokopranoto. (2016). Business Process Reengineering. Fakultas Ekonomi dan Bisnis, Universitas Indonesia.

Jeston, J., & Nelis, J. (2006). Business Process Management: Practical Guidelines to Successful Implementations. Oxford: Butterworth-Heinemann.

Magal, S. R., & Word, J. (2012). Integrated Business Processes with ERP Systems. Cengage Learning.

Martins, P. V., & Zacarias, M. (2015). Business Process and Practice Alignment Meta-Model. Procedia Computer Science, 64, 314-323.

Moleong, L. J. (2017). Metodologi Penelitian Kualitatif. PT Remaja Rosdakarya.

Mumtaz, M.R. et.al. (2017). Analisis dan Evaluasi Proses Bisnis Pada Faktor Customer Menggunakan Metode Business Process Improvement Framework (Studi Kasus: PT XYZ). Jurnal Pengembangan Teknologi Informasi dan Ilmu Komputer Vol. 1, No. 1, Januari 2017. http://j-ptiik.ub.ac.id.

Nanda, F.R., et.al. (2020). Analisis dan Perbaikan Proses Bisnis Menggunakan Metode Business Process Improvement (BPI) (Studi Kasus: Bidang Usaha Perikanan Lele di PT. MaksiPlus Utama Indonesia. Jurnal Pengembangan Teknologi Informasi dan Ilmu Komputer Vol. 4, No. 10, Oktober 2020, hlm. 3364-3372.

Paschek, D., et al. (2018). Knowledge Management – The Foundation for a Successful Business Process Management. Procedia - Social and Behavioral Sciences, 238, 182–191. https://doi.org/10.1016/j.sbspro.2018.03.022.

Peraturan Menteri Tenaga Kerja No. 354 Tahun 2014 Tentang Penetapan SKKNI Kategori Transportasi dan Pergudangan Golongan Pokok Pos dan Kurir Bidang Keahlian Pos Sub Bidang Penanganan Layanan Komunikasi Tertulis/Elektonik dan Paket.

Rainer, R. K., & Prince, B. (2011). Introduction to Information Systems: Supporting And Transforming Business. Wiley.

Rakhmawati, T. et.al. (2019). Teknik Penyusunan Prosedur Kerja Integrasi Metode Business Process Improvement dan Risk Based Thingking. Jakarta-LIPI Press.

Ramdhani, M. A. (2015). Pemodelan Proses Bisnis Sistem Akademik Menggunakan Pendekatan Business Process Modelling Notation (BPMN) (Studi Kasus Institusi Perguruan Tinggi XYZ). Jurnal Informasi, 7 (2), 83–93.

Solikha, J. (2021). Perbaikan Proses Bisnis Menggunakan Business Process Improvement (BPI) Melalui Root Cause Analysis (RCA) Pada Goatzilla Farm Senduro, Lumajang, Skripsi. Jember: Universitas Jember. http://repository.unej.ac.id/handle/123456789/103974.

Susanto, T., et.al. (2018). Analisis dan Perbaikan Proses Bisnis Menggunakan Metode Business Process Improvement (BPI) (Studi Kasus: PT Wonojati Wijoyo). Jurnal Pengembangan Teknologi Informasi dan Ilmu Komputer Vol. 2, No. 12, Desember 2018, hlm. 6201-6209. http://j-ptiik.ub.ac.id.

Undang-Undang No. 38 Tahun 2009 Tentang Pos.

Waluyo, A.G., et.al. (2018). Analisis Proses Bisnis Pada Toko Buku Galuh Menggunakan Business Process Improvement Framework. Jurnal Pengembangan Teknologi Informasi Dan Ilmu Komputer, 2 (12), 7568–7574. Vol 2 No 12 (2018): Desember 2018.

Wasesa, M., et.al. (2022). Policy Brief - Preferensi Jasa Pengiriman Ekspres di Indonesia. Bandung Institute of Technology.

Wasesa, M.,et.al. (2022). Whitepaper Jasa Pengiriman Ekspres Di Indonesia. Bandung Institute of Technology.

Weske, M. (2024). Business Process Management: Concepts, Languages, Architectures (4th ed.). Springer Berlin Heidelberg.

Zikri, N., et.al. (2024). Rekayasa Ulang Proses Bisnis Pengiriman Paket di Divisi Logistik Processing Center PT POS Kota Bandung. Jurnal Industrial Engineering Science Vol. 4 No. 1 (2024), hlm: 169-180 ISSN: 2828-2132. https://doi.org/10.29313/bcsies.v4i1.10707.