BRAND REPUTATION ANALYSIS BASED ON BRAND EXPERIENCE VARIABLES AND BRAND POSITIONING CONSISTENCY: A STUDY ON MOTORCYCLE BRANDS IN INDONESIA
DOI:
https://doi.org/10.53067/ije3.v5i1.364Keywords:
Brand Reputation, Brand Experience, Brand Positioning, Motorcycle Brands in IndonesiaAbstract
Managing brand reputation is a long journey that requires consistency. This study aims to determine how to build a brand reputation based on the influence of brand experience variables and brand positioning consistency. This study is a quantitative study to test the hypothesis. The respondents of this study were Yamaha, Honda and Suzuki motorcycle users. The number of respondents was 414. Data were collected using a questionnaire distributed through social media. The study results showed that brand experience had the most significant influence, with a regression coefficient of 1.619, and its impact was considerable. At the same time, brand positioning consistency was also substantial, with a significant influence of 0.169. The results of the study add managerial insight into building brand reputation.
Downloads
References
Ahmed, A. Z., & Rodríguez-Díaz, M. (2020). Analyzing the online reputation and positioning of airlines. Sustainability (Switzerland), 12(3). https://doi.org/10.3390/su12031184
Argenti, P. A., Druckenmiller, B., & International, P. N. (2000). Reputation and the Corporate Brand. 6(4), 368–374.
Arora, N., Prashar, S., Tata, S. V., & Parsad, C. (2021). Measuring personality congruency effects on consumer brand intentions in celebrity-endorsed brands. Journal of Consumer Marketing, 38(3), 251–261. https://doi.org/10.1108/JCM-02-2020-3634
Avidar, R. (2021). The challenge of building a favourable reputation for social businesses. Social Business, 11(1), 80–99. https://doi.org/10.1362/204440821x16206324311178
Barros, T., Rodrigues, P., Duarte, N., Shao, X. F., Martins, F. V., Barandas-Karl, H., & Yue, X. G. (2020). The Impact of Brand Relationships on Corporate Brand Identity and Reputation—An Integrative Model. Journal of Risk and Financial Management, 13(6), 1–21. https://doi.org/10.3390/jrfm13060133
Bartikowski, B., Fastoso, F., & Gierl, H. (2021). How Nationalistic Appeals Affect Foreign Luxury Brand Reputation: A Study of Ambivalent Effects. Journal of Business Ethics, 169(2), 261–277. https://doi.org/10.1007/s10551-020-04483-8
Berry, L. L. (2000). Cultivating service brand equity. Journal of the Academy of Marketing Science, 28, 128–137.
Brakus, J. J., Schmitt, B. H., & Zarantonello, L. (2009). Brand Experience: What Is It? How Is It Measured? Does It Affect Loyalty? Journal of Marketing, 73(3), 52–68. https://doi.org/10.1509/jmkg.73.3.52
Castañeda-García, J. A., Frías-Jamilena, D. M., Del Barrio-García, S., & Rodríguez-Molina, M. A. (2020). The Effect of Message Consistency and Destination-Positioning Brand Strategy Type on Consumer-Based Destination Brand Equity. Journal of Travel Research, 59(8), 1447–1463. https://doi.org/10.1177/0047287519881506
Chung, S. Y. (Ashley), & Byrom, J. (2021). Co-creating consistent brand identity with employees in the hotel industry. Journal of Product and Brand Management, 30(1), 74–89. https://doi.org/10.1108/JPBM-08-2019-2544
Dwivedi, A., Nayeem, T., & Murshed, F. (2018). Brand experience and consumers’ willingness-to-pay (WTP) a price premium: Mediating role of brand credibility and perceived uniqueness. Journal of Retailing and Consumer Services, 44, 100–107.
Edwin Sugesti Nasution, & Muammar Rinaldi. (2021). Pengaruh Promosi Dan Kualitas Pelayanan Terhadap Kepuasan Pelanggan Sepeda Motor Pada PT. Alfa Scorpii Medan. Jurnal Manajemen Bisnis Eka Prasetya : Penelitian Ilmu Manajemen, 7(1), 66–78. https://doi.org/10.47663/jmbep.v7i1.181
Ferguson, T. D., Deephouse, D. L., & Ferguson, W. L. (2000). Do strategic groups differ in reputation? Strategic Management Journal, 21(12), 1195–1214.
Gorn, G. J., Chattopadhyay, A., Yi, T., & Dahl, D. W. (1997). Effects of color as an executional cue in advertising: They’re in the shade. Management Science, 43(10), 1387–1400.
Hanssens, D. M., Rust, R. T., & Srivastava, R. K. (2009). Marketing strategy and Wall Street: nailing down marketing’s impact. Journal of Marketing, 73(6), 115–118.
Iyer, P., Davari, A., Zolfagharian, M., & Paswan, A. (2019). Market orientation, positioning strategy and brand performance. Industrial Marketing Management, 81(October 2018), 16–29. https://doi.org/10.1016/j.indmarman.2018.11.004
Karnaukhova, N. A., & Polyanskaya, E. V. (2015). Communication and reputation as essentials for the positioning of an organization. AI & SOCIETY. https://doi.org/10.1007/s00146-015-0621-8
Karnaukhova, N. A., & Polyanskaya, E. V. (2016). Communication and reputation as essentials for the positioning of an organization. AI & Society, 31, 371–379.
Keller, K. L. (1987). Memory factors in advertising: The effect of advertising retrieval cues on brand evaluations. Journal of Consumer Research, 14(3), 316–333.
Mahboobi Renani, E. S., Amiri Aghdaie, S. F., Mohammad Shafiee, M., & Ansari, A. (2020). Developing a scale for brand competitive positioning: a study in the home appliance industry. Journal of Modelling in Management, 16(2), 558–578. https://doi.org/10.1108/JM2-07-2019-0167
Mandel, N., & Johnson, E. J. (2002). When web pages influence choice: Effects of visual primes on experts and novices. Journal of Consumer Research, 29(2), 235–245.
Mu, J., & Zhang, J. Z. (2021). Seller marketing capability, brand reputation, and consumer journeys on e-commerce platforms. Journal of the Academy of Marketing Science, 49(5), 994–1020.
Naufal, R. A., Tae, A., & Manajemen, J. (2015). Faktor-Faktor Yang Mempengaruhi Daya Tarik Produk Dalam Upaya Meningkatkan Minat Membeli Sepeda Motor Suzuki Di Kota Semarang. Diponegoro Journal of Management, 4, 1–11. http://ejournal-s1.undip.ac.id/index.php/dbr
Nguyen, H., Calantone, R., & Krishnan, R. (2020). Influence of social media emotional word of mouth on institutional investors’ decisions and firm value. Management Science, 66(2), 887–910.
Produk, H., Promosi Terhadap Keputusan, dan, Kasdi, B., Hartono, R., & Tinggi Ilmu Administrasi Bengkulu, S. (2021). The Relationship of Products, Brands, and Promotions to Purchase Decisions for Honda Beat Motorcycles in Bengkulu City (Case Study at Nusantara Sakti Company, Bengkulu City) Pembelian Sepeda Motor Honda Beat di Kota Bengkulu (Studi kasus pada Perusahaan N. 306–313. https://doi.org/10.53697/emak.v3i1
Reeya Shrestha. (2021). (PDF) Managing corporate brand reputation. ResearchGate, August. https://www.researchgate.net/publication/353644295_Managing_corporate_brand_reputation
Rust, R. T., Lemon, K. N., & Zeithaml, V. A. (2004). Return on marketing: Using customer equity to focus marketing strategy. Journal of Marketing, 68(1), 109–127.
Rust, R. T., Rand, W., Huang, M. H., Stephen, A. T., Brooks, G., & Chabuk, T. (2021). Real-Time Brand Reputation Tracking Using Social Media. Journal of Marketing, 85(4), 21–43. https://doi.org/10.1177/0022242921995173
Shams, S. M. R. (2015). Stakeholders’ perceptions and reputational antecedents: A review of stakeholder relationships, reputation and brand positioning. Journal of Advances in Management Research, 12(3), 314–329.
Singh, J., Kalafatis, S. P., & Ledden, L. (2014). Consumer perceptions of cobrands: The role of brand positioning strategies. Marketing Intelligence and Planning, 32(2), 145–159. https://doi.org/10.1108/MIP-03-2013-0055
Tawaf, N., Atmam, P., & Kasim, K. Q. (2022). Analisis Pemakaian Bahan Bakar Terhadap Laju Kendaraan Sepeda Motor Honda Vario Techno 125 cc Tahun 2012. Jurnal SainTekA, 3(3), 8–12. https://doi.org/10.58406/sainteka.v3i3.1034
Veloutsou, C., & Moutinho, L. (2009a). Brand relationships through brand reputation and brand tribalism. Journal of Business Research, 62(3), 314–322.
Veloutsou, C., & Moutinho, L. (2009b). Brand relationships through brand reputation and brand tribalism. Journal of Business Research, 62(3), 314–322. https://doi.org/10.1016/j.jbusres.2008.05.010
Vuong, T. K., & Bui, H. M. (2023). The role of corporate social responsibility activities in employees’ perception of brand reputation and brand equity. Case Studies in Chemical and Environmental Engineering, 7(November 2022), 100313. https://doi.org/10.1016/j.cscee.2023.100313
Wang, S., Liao, Y.-K., Wu, W.-Y., & Le, K. B. H. (2021). The role of corporate social responsibility perceptions in brand equity, brand credibility, brand reputation, and purchase intentions. Sustainability, 13(21), 11975.
Downloads
Published
How to Cite
Issue
Section
License
Copyright (c) 2025 Sutisna, Wahyu Wiguna

This work is licensed under a Creative Commons Attribution-NonCommercial-ShareAlike 4.0 International License.
Copyright @2021. This is an open-access article distributed under the terms of the Creative Commons Attribution-NonCommercial-ShareAlike 4.0 International License (http://creativecommons.org/licenses/by-nc-sa/4.0/) which permits unrestricted non-commercial used, distribution and reproduction in any medium