THE IMPACT OF WORK-LIFE BALANCE AND WORKLOAD ON TURNOVER INTENTION BY MEDIATING WORK STRESS AT THE CLASS I IMMIGRATION OFFICE OF TPI JAMBI

Andrianto Piro Ndoda; Megawaty Megawaty; Maryam Nurdin

doi:10.53067/ije3.v6i2.490

Authors

Andrianto Piro Ndoda Institut Bisnis dan Keuangan Nitro
Megawaty Megawaty Institut Bisnis dan Keuangan Nitro
Maryam Nurdin Institut Bisnis dan Keuangan Nitro

DOI:

https://doi.org/10.53067/ije3.v6i2.490

Keywords:

Work-Life Balance, Workload, Job Stress, Turnover Intention, SEM-PLS., Keseimbangan Kerja-Kehidupan, Beban Kerja, Stres Kerja, Niat Pergantian, SEM-PLS.

Abstract

This study aims to analyze the influence of work-life balance and workload on turnover intention, with work stress as a mediating variable among employees of the Class I Immigration Office at the Jambi TPI. The study used a quantitative approach with a causal associative research design. The study population was 150 employees, and the entire population was sampled using a saturated sampling technique. Data collection was conducted through questionnaires using a five-point Likert scale. Data analysis used the Structural Equation Modeling-Partial Least Squares (SEM-PLS) with the help of the SmartPLS 4 application. The results of the study indicate that work-life balance has a negative and significant effect on work stress, while workload has a positive and significant effect on work stress. In addition, work-life balance has a negative and significant effect on turnover intention, while workload and work stress have a positive and significant effect on turnover intention. The mediation effect test shows that work stress mediates the effect of work-life balance on turnover intention, as well as the effect of workload on turnover intention. These findings indicate that improving work-life balance can reduce work stress and reduce the tendency of employees to leave the organization. Conversely, a high workload increases work stress, which ultimately increases turnover intention. The results of this study are expected to serve as a basis for the Class I TPI Jambi Immigration Office in formulating human resource management policies by improving work-life balance, regulating proportional workloads, and controlling work stress to increase employee loyalty and the sustainability of the quality of public services.

Downloads

Download data is not yet available.

References

Adam, R., Achsa, A., & Ikhwan, K. (2025). Pengaruh work stress, worklife balance, dan workload terhadap turnover intention. Media Ekonomi, 25(1), 29–40. https://doi.org/10.30595/medek.v25i2.18331

Bakker, A. B., & Demerouti, E. (2023). Job Demands–Resources Theory: Taking stock and looking forward. Journal of Occupational Health Psychology, 28(5), 345–360. https://doi.org/10.1037/ocp0000366

Farida, U., Rapini, T., & Putro, R. L. (2023). Pengaruh work-life balance, stres kerja dan beban kerja terhadap turnover intention. Value: Jurnal Manajemen dan Akuntansi, 18(2), 432–446. https://doi.org/10.32534/jv.v18i2.4193

Greenhaus, J. H., & Allen, T. D. (2024). Work–family balance: A review and extension of the literature. Annual Review of Organizational Psychology and Organizational Behavior, 11, 215–239. https://doi.org/10.1146/annurev-orgpsych-012423-091245

Hair, J. F., Hult, G. T. M., Ringle, C. M., & Sarstedt, M. (2023). A primer on partial least squares structural equation modeling (PLS-SEM) (4th ed.). Sage Publications.

Handayani, R., Faslah, R., & Adha, M. A. (2024). The impact of work-life balance on turnover intentions: Exploring the mediating role of job satisfaction. Jurnal Pendidikan Ekonomi, Perkantoran, dan Akuntansi, 5(2), 351–365. https://doi.org/10.21009/JPEPA.0502.09

Hom, P. W., Lee, T. W., Shaw, J. D., & Hausknecht, J. P. (2024). One hundred years of employee turnover theory and research: A contemporary review. Journal of Applied Psychology, 109(2), 145–170. https://doi.org/10.1037/apl0001163

Johari, J., Tan, F. Y., & Zulkarnain, Z. I. T. (2023). Work-life balance and employee retention: The mediating role of job satisfaction. International Journal of Organizational Analysis, 31(8), 2468–2485. https://doi.org/10.1108/IJOA-10-2022-3441

Karatepe, O. M., Avci, T., & Rezapouraghdam, H. (2023). The effects of work stress and organizational support on turnover intentions. International Journal of Contemporary Hospitality Management, 35(9), 3208–3227. https://doi.org/10.1108/IJCHM-11-2022-1361

Lesener, T., Gusy, B., & Wolter, C. (2024). The Job Demands–Resources model: A meta-analytic review of longitudinal studies. Work & Stress, 38(1), 1–24. https://doi.org/10.1080/02678373.2023.2292458

Maharani, A., & Tamara, D. (2024). The occupational stress and work-life balance on turnover intentions with job satisfaction as mediating. SA Journal of Human Resource Management, 22, a2369. https://doi.org/10.4102/sajhrm.v22i0.2369

Putri, N. P., & Satrya, G. B. (2025). Peran mediasi stres kerja pada pengaruh work-life balance terhadap turnover intention. E-Jurnal Manajemen, 14(1). https://doi.org/10.24843/EJMUNUD.2025.v14.i01.p03

Ramadhani, S. D., Sijabat, R., & Akbar, S. S. (2025). Pengaruh work life balance dan beban kerja terhadap turnover intention melalui stres kerja karyawan: Studi kasus PT Semarang Garment. Jurnal Manajemen Kewirausahaan dan Teknologi, 2(3), 11–19. https://doi.org/10.61132/jumaket.v2i3.724

Sarstedt, M., Hair, J. F., Ringle, C. M., & Howard, M. C. (2024). Partial least squares structural equation modeling: Improved prediction and model assessment. European Business Review, 36(2), 193–215. https://doi.org/10.1108/EBR-06-2023-0178

Schaufeli, W. B. (2024). The burnout enigma solved? Scandinavian Journal of Work, Environment & Health, 50(1), 3–12. https://doi.org/10.5271/sjweh.4175

Sekaran, U., & Bougie, R. (2023). Research methods for business: A skill-building approach (9th ed.). John Wiley & Sons.

Susilawati, R., Indriani, I., Hardjowikarto, D. A., & Sunimah. (2025). The influence of work-life balance, workload, and work stress on turnover intention of Generation Z employees PT. Ruifeng Hande Indonesia. Indonesian Interdisciplinary Journal of Sharia Economics (IIJSE), 8(3). https://doi.org/10.31538/iijse.v8i3.7083

Wahyudi, S., & Saryatmo, M. A. (2024). Faktor-faktor yang memengaruhi turnover intention pada karyawan Generasi Z yang bekerja di Jakarta. Jurnal Manajemen Bisnis dan Kewirausahaan, 8(3), 621–634. https://doi.org/10.24912/jmbk.v8i3.30222

Yaqin, A. A., & Indradewa, R. (2025). The effect of compensation, workload, and work-life balance on turnover intention. Jurnal Ilmiah Manajemen Kesatuan, 13(4). https://doi.org/10.37641/jimkes.v13i4.3437